Time to care about your workmates

October 28, 2008 No comments yet

A post over at  the excellent Ask A Manager  blog caught my attention.  A manager blows up – in front of customers – to berate an employee for calling him to ask for a break.
We all know that there are some managers out there who are not up to their job. And there are many [...]

Lying Eyes

March 14, 2008 4 comments

As part of the third and final session of the Emotional Intelligence programme at Napier University in Edinburgh yesterday we did an exercise on how to tell if someone is lying.
I had long believed that when telling a lie a person will leak with their body language and indeed that does play a part though [...]

Avoiding an amygdala hijack

March 7, 2008 9 comments

There will no doubt be a fair number of you who  – having read the title of this post – know where I am going. However I expect many many more might think I have made the penultimate word up!
So before I tell my story let me explain.
In his book “Emotional Intelligence at Work” Daniel [...]


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