Apr
14
Being polite is not the same as being nice.
Filed Under Leadership, Personal awareness, Human Resource Management ( HRM), customer service | 2 Comments
I wanted to share a quote with you that really made me think. In an article in the Daily Telegraph about customer service Andrew McMillan , the customer service manager at John Lewis said “…Up to a point you can take and intelligent person and train them to be polite. But you can’t train a […]
Mar
7
There will no doubt be a fair number of you who - having read the title of this post - know where I am going. However I expect many many more might think I have made the penultimate word up!
So before I tell my story let me explain.
In his book “Emotional Intelligence at Work” Daniel […]
Mar
3
I have a new hairstyle - I no longer look much like my pic at the top of this blog. Here is how I look now!
I have been visiting my current hairdresser for 23 years ! Wow! She and I have sort of grown up ( old?) together. She runs her own salon and in […]
Feb
15
10 things your employees really should not do when visiting a client
Filed Under customer service, fun | Leave a Comment
Prompted by this post by HR Capitalist I came up with this list of what employees should avoid in the interests of good client relations.
Arrive to seal a shower with no sealant.
Call to collect cash for cleaning windows with no ability to give change.
As a computer guy engaged to help install new software telling the customer that their […]
Dec
12
After a week of lying on the beach, eating,drinking and sleeping - my husband and I were happy enough to be heading home. There is a lot to do in the next couple of weeks and we felt suitably refreshed and ready to go.
We awoke to stong winds and torrential rain yesterday so that clinched […]