Thank you for waiting
Recently in one of the main High Street stores I picked up my purchase and headed straight to the desk to pay. The assistant somewhat confusingly started the interaction with ...
Currently browsing category: customer service
Why how you put it right is important when something goes wrong!
With the best will in the world sometimes things go wrong. It might be incompetence , or a breakdown in communication - or just plain bad luck. So why this post today? Well ...
Giving feedback to improve customer service
Dan Johnson commented on my recent post Why is it so hard to get feedback right with such a great idea I decided to repeat it here... My wife and I have ...
Nice surprise when you get something extra
I have just taken delivery of new curtains. My husband and I ordered them at John Lewis on Sunday. The lovely lady there talked us through the options. She asked ...
Being polite is not the same as being nice.
I wanted to share a quote with you that really made me think. In an article in the Daily Telegraph about customer service Andrew McMillan , the customer service manager ...
Avoiding an amygdala hijack
There will no doubt be a fair number of you who - having read the title of this post - know where I am going. However I expect many many ...
What makes a great hairdresser – and a great business?
I have a new hairstyle - I no longer look much like my pic at the top of this blog. Here is how I look now! I have been visiting my ...
10 things your employees really should not do when visiting a client
Prompted by this post by HR Capitalist I came up with this list of what employees should avoid in the interests of good client relations. Arrive to seal a shower with no sealant. Call ...
Computer failures – and annoying delays
After a week of lying on the beach, eating,drinking and sleeping - my husband and I were happy enough to be heading home. There is a lot to do in ...
