I have just taken delivery of new curtains. My husband and I ordered them at John Lewis on Sunday. The lovely lady there talked us through the options. She asked us whether we wanted express service. We asked how much more that would cost and she said that there was no extra charge. The curtains would be with me today - Friday - 4 days later.

And indeed they are. Nicely boxed, folded so that they don’t need ironed and with clear instructions for hanging them.

And - and this is why I am so chuffed - with 2 packs of hooks to hang them.

Now I know that those hooks don’t cost much to buy - and cost even less for JL to supply - but what a great touch! The curtains I am taking down already have hooks but they did not take that for granted.

Isn’t it nice when you get something more than you thought you were getting.

Applies in the workplace just as much as it does to customer service.

How about delivering more than you promised today!