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I was delighted to hear that  a project involving Angela Clyde - an ex colleague of mine - called the Tranent Football Project - won a “Standing Up to Antisocial Behaviour Award”. I watched the short video of the participants talking about the project  ( link below) 
I was most struck by the comments the young men interviewed had about […]

I received notification from a business associate that he had just launched his own blog and in conversation yesterday I heard from someone else that he had been given permission from his employer to blog. It seems everyone is doing it!
I love the idea of blogging to share. For me the benefits are that we […]

I have written about customer service and giving meaningful feedback in previous entries in this blog. Today I decided to give meaningful feedback on unsatisfactory customer service…..and it was hard!
The problem for me was that I had some work done in my home. I felt let down on a number of fronts - attitude, quality of […]

It was reported in the press today today that a survey by the Institute for Public Policy Research  has shown that in the UK the public are scared of young people. The full report has not been published yet and it will be interesting to find out more. But in a radio interview one young […]

Often, in conversations with clients issues of conflict in their lives arise and as we spend so much of our lives at work it comes as no surprise that often the conflict is with a boss or colleague. I attended a fascinating session on Mediation in the workplace this week.
The presenter - who is a mediator […]

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