I wanted to share a quote with you that really made me think. In an article in the Daily Telegraph about customer service Andrew McMillan , the customer service manager at John Lewis said “…Up to a point you can take and intelligent person and train them to be polite. But you can’t train a [...]
Every fortnight the Carnival of HR is hosted on an HR friendly blog and this time it is honour of Rowan Manahan to do the hosting. As usual the quality is awesome so dip in and out and see what takes your fancy.
This is my first time of contributing and I am very excited to [...]
I am writing this as a coach. I know this happens from my own experiences with my clients and from stories I hear.
Sometimes when an employee starts to work with a coach they find that they don’t want to be doing what they are doing any more and they resign!
Now if you hired a coach [...]
I was touched by a post on the HRThoughts blog by someone who had been caught shoplifting and was now living with the consequences.
Take a look at the post of the details. Living as I do in the UK some of the language is not clear to me in terms of the legal ramifications but the [...]
I had some time to kill and decided to browse the shelves in WH Smith looking at the latest books. For reasons I cannot really fathom I was drawn to a book on economics! To be fair it is described as “bringing the power of economics to life” and “lively and witty” .
I have some [...]
