Having a go + encouraging feedback breeds confidence?

July 28, 2009 No comments yet

At the start of the speaking skills training workshop I ran  yesterday I asked the participants to score out of 10 how confident they feel about speaking in public at the start of the day. As is often the case most people will score themselves below 5. At the end of the day I ask them to [...]

That’s somebody else’s job

June 1, 2009 No comments yet

We will all have experienced it.
You want something done but the person you are speaking to is not “the right person”. Now the good outcome then is when that person says …”but let me get them for you” and the bad is of course is when they leave you to find out just who that [...]

Giving feedback to improve customer service

March 11, 2009 No comments yet

Dan Johnson commented on my recent post Why is it so hard to get feedback right with such a great idea I decided to repeat it here…
My wife and I have been working on this lately, for customer service problems we run into throughout our lives. We tend to write letters and have had good results [...]

Why is it so hard to get feedback right?

March 5, 2009 10 comments

Sometimes the topic for my blog posts just scream at me  and to day the theme of feedback has hit me a few times from different directions I realised that I had to add my tuppence worth.
1 It started with a  post over at The Career Encouragement   blog  about conflicting feedback. I won’t repeat any of it [...]

Memories of a really bad speaking experience

October 31, 2008 3 comments

Sometimes you just know at what point you discovered you need to take action to do something better! In terms of getting up in front of an audience to speak this point was at the US Employee Relocation Council Symposium in Los Angeles in October 1997.
At that time I managed the new  international mobility division of [...]


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