At the start of the speaking skills training workshop I ran yesterday I asked the participants to score out of 10 how confident they feel about speaking in public at the start of the day. As is often the case most people will score themselves below 5. At the end of the day I ask them to [...]
We will all have experienced it.
You want something done but the person you are speaking to is not “the right person”. Now the good outcome then is when that person says …”but let me get them for you” and the bad is of course is when they leave you to find out just who that [...]
Dan Johnson commented on my recent post Why is it so hard to get feedback right with such a great idea I decided to repeat it here…
My wife and I have been working on this lately, for customer service problems we run into throughout our lives. We tend to write letters and have had good results [...]
Sometimes the topic for my blog posts just scream at me and to day the theme of feedback has hit me a few times from different directions I realised that I had to add my tuppence worth.
1 It started with a post over at The Career Encouragement blog about conflicting feedback. I won’t repeat any of it [...]
Sometimes you just know at what point you discovered you need to take action to do something better! In terms of getting up in front of an audience to speak this point was at the US Employee Relocation Council Symposium in Los Angeles in October 1997.
At that time I managed the new international mobility division of [...]
