What makes a great hairdresser – and a great business?

March 3, 2008 2 comments

 
I have a new hairstyle – I no longer look much like my pic at the top of this blog. Here is how I look now!
I have been visiting my current hairdresser for 23 years ! Wow!  She and I have sort of grown up ( old?) together. She runs her own salon and in [...]

10 things your employees really should not do when visiting a client

February 15, 2008 No comments yet

Prompted by this post by HR Capitalist  I came up with this list of what employees should avoid in the interests of good client relations.

Arrive to seal a shower with no sealant.
Call to collect cash for cleaning windows with no ability to give change.
As a computer guy engaged to help install new software telling the customer that their [...]

Computer failures – and annoying delays

December 12, 2007 No comments yet

After a week of lying on the beach, eating,drinking and sleeping  – my husband and I were happy enough to be heading home. There is a lot to do in the next couple of weeks and we felt suitably refreshed and ready to go.
We awoke to stong winds and torrential rain yesterday so that clinched [...]

Customer dis-service

November 1, 2007 No comments yet

I was telling my friend Kim about the wonderful experience we had when we stayed at the Peninsula Hotel in Hong Kong – and how their customer/guest service was of the highest standard.  And that during our visit to New Zealand our hosts were all welcoming and could not do enough for us.
And she told [...]

A couple of nice surprises

June 28, 2007 No comments yet

Today I arranged to meet with my Mum who lives nearby. We are planning a birthday cake for my son who will be 21 next week. I don’t want to give anything away but we needed to visit the toyshop..
Anyway the big store is next to Marks & Spencer’s brand new – as in opening [...]


Categories